Retired Chik-Fil-A Vice President Dee Ann Turner was a pioneer in developing the popular fast-food chain's customer service model. She will share some of the lessons she learned over a distinguished business career as the keynote speaker at the upcoming Longview Chamber of Commerce annual banquet.
The event takes place on January 29 at the Maude Cobb Convention and Activity Center in Longview, Texas. There will be annual awards handed out in addition to Turner's presentation.
Some of the honors being bestowed include Manufacturer of the Year Award and the Chairman's Award. Registration is available on the Chamber website.
Turner conceptualized Chik-Fil-A's "It's My Pleasure" service strategy. For over 30 years, she worked with the organizing hiring and developing talent.
Turner is the author of, "It's My Pleasure: The Impact of Extraordinary Talent and a Compelling Culture." She was previously on Chik-Fil-A's advisory board, chairman of the board for The Kenya Project, chairman of the board for Eagle Ranch and a foundation board member for Proverbs 31 Ministries.
Turner currently serves on the board for Lubbock Christian University's business school and on the board of advisors for First Care Clinics. She has spoken to major organizations like Coca-Cola, Dr. Pepper and Cooper Wellness.
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