Shep Hyken Biography

Shep Hyken, CSP, CPAE is a customer service guru, professional speaker, and best-selling book who works with businesses and organizations to develop long-term connections with their customers and workers. His articles have appeared in hundreds of publications, and he is the author of Moments of Magic, The Loyal Customer, and Wall Street Journal and USA Today bestsellers, The Cult of the Customer and The Amazement Revolution, which was also a New York Times bestseller, and Amaze Every Customer Every Time, his most recent book. He also created The Customer Focus program, which assists companies in developing a customer service culture and a loyalty attitude. Shep launched Shepard Presentations in 1983 and has since worked with hundreds of customers ranging from Fortune 100 firms to businesses with fewer than 50 workers. American Airlines, AAA, Anheuser-Busch, ATT, AETNA, Abbot Laboratories, and American Express are just a handful of his clientele. Customer service, customer loyalty, internal service, customer relations, and a motivating program named You Are The Magic! are among Shep Hyken's most requested programs. His high-energy lectures blend critical information with entertainment (humor and magic) to produce interesting programs for his audiences. (The Council of Peers Honor for Excellence, or CPAE, is the National Speakers Association Speaker Hall of Fame award for lifetime accomplishment in platform/speaking excellence. CSP is the worldwide title for Certified Speaking Professionals, and it is given to people who have achieved specified levels of success and education in the speaking industry.)

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