Jake Poore Biography

As Founder and President of ILS, Jake knows what it takes to create and maintain a world-class service organization. He should... he spent nearly two decades at the Walt Disney Company helping to train and align 65,000 employees toward one end in mind: creating memorable experiences for individuals, not masses.

Jake has spent the past 15 years fine tuning those blueprints by adding best practices from leaders in service, like Southwest Airlines and Ritz-Carlton Hotels, and applying them to more than 100 top healthcare organizations. Through leadership retreats and hands-on workshops, Jake and his team of experts are dedicated to helping organizations achieve their goals in the areas of designing and executing cultural blueprints, defining the companies service strategy and mapping out and operationalizing the ideal customer and employee experience.

In 2001, Jake launched Integrated Loyalty Systems, Inc., and for the past 11 years, Jake and Team ILS have helped many healthcare organizations make successful cultural transformations including: University of Chicago Hospitals, UPHS-Penn Medicine, Ochsner Health System (New Orleans), MedStar Visiting Nurses (MD, DC, VA), and National Rehabilitation Hospital (DC). In addition, ILS has contributed to creating patient centric architectural blueprints for organizations like the University of Colorado Hospitals, Jersey Shore University Medical Center, and BJC Healthcares Progress West Hospital.

As a renowned expert and highly sought-after speaker, Jake Poore's expertise is in high demand. To book Jake Poore for your next event, conference, or workshop, please contact our speaker booking agency. Our experienced team will work closely with you to understand your specific needs and help secure Jake Poore's participation. With our professional guidance and seamless booking process, you can ensure a memorable and impactful experience for your audience. Don't miss the opportunity to engage your audience with Jake Poore's compelling insights and inspire positive change within your organization. Fill out the booking request form to take the first step in securing Jake Poore for your next speaking engagement.