Harley Manning

Author, Vice President & Research Director of Forrester

Harley Manning

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Harley founded Forrester’s customer experience research practice when he joined the firm in 1998. Today he leads a team of analysts that cover enterprise-level customer experience topics ranging from strategy to metrics and business models.

At Forrester, Harley has authored many top-read reports. His first report, “Why Most Websites Fail”, beat out dozens of other Forrester reports to win the company’s best research award for that quarter. It also launched the firm’s Website Review methodology, which has now been used to evaluate more than 1,500 sites for both research and consulting purposes. In subsequent reports, he created Forrester’s methodologies for evaluating website brand experience and for modeling the ROI from customer experience improvement projects.

A highly rated speaker with a love of the stage, Harley is the founder of Forrester’s annual Marketing Forum as well as its Customer Experience Forum, which he hosts and moderates. This year, the Customer Experience Forum drew a crowd of 1,300 attendees and became the firm’s largest event.

Prior to joining Forrester, Harley spent 18 years designing and building interactive services for companies including Dow Jones, AT&T, the pioneering online service Prodigy, and Sears. He developed his love of research while he was at AT&T Bell Labs, where he was brought in to design user-friendly interfaces for inventions in the field of applied artificial intelligence.

Once you have submitted your booking request, our booking agents will work on our behalf to book Harley Manning, but in the occasion he is unavailable our team will provide you a roster of other business speakers that can deliver a keynote or make a guest appearance at your event. Our goal is to align you with a speaker like Harley Manning that will make your event unforgettable.

Disclaimer: SpeakerBookingAgency.com assists corporations, event planners and PR Firms looking to book Harley Manning or similar business speakers for Product Endorsements, Ad Campaigns, Appearances, and Speaking Engagements. Our Booking Agency does not advertise or claim that we are the exclusive agent for Harley Manning. Our agency works on the inquiring companies behalf to get the best price based on the event details. The booking fee ranges listed are a point of reference and typically a rough ball park based on past or current bookings. To provide an accurate rate our agents need the date, location, and event details. We advise all interested companies to fill out the booking request form.

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