Dr. Eric Clemons

Professor of Operations and Information Management at The Wharton School of the University of Pennsylvania

Dr. Eric Clemons

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He has been a pioneer in the systematic study of the transformational impacts of information on the strategy and practice of business. His research and teaching interests include strategic uses of information systems, information economics, the changes that information technology enables in the competitive balance between new entrants and established industry participants, transformation of distribution channels, and the impact of information technology on the risks and benefits of outsourcing and strategic alliances. Industries of focus include international securities markets and financial services firms, consumer pack-aged goods retailing, and travel. He specializes in assessing the competitive implications of information technology, and in managing the risks of large-scale implementation efforts. Additionally, Dr. Clemons is the founder and Project Director for the Reginald H. Jones Center’s Sponsored Research Project on Information: Strategy and Economics, founder and area coordinator of the School’s new major in Information: Strategy, and Economics, director of the School’s new eCommerce major and member of the Wharton eBusiness Initiative Curriculum Oversight Committee, an active participant in the School’s eCommerce Forum research program, and member of the Faculty Council of the SEI Center for Advanced Studies in Management.

In his consulting practice, Dr. Clemons focuses on helping clients anticipate the fundamental impacts information technology will have on the structure of their industries and on the future strategies available to their firms. This has enabled his clients to develop strategies and prepare for their rapid deployment. His work with clients extends beyond strategy formulation and includes the successful management of strategic change. He has participated as expert witness in cases involving software contracting fraud, antitrust, and intellectual property disputes.

Dr. Clemons is currently a member of the editorial board of the Journal of Management Information Systems and the Journal of Electronic Commerce. He has served on the Congressional Office of Technology Assessment study of securities markets and on the Quality of Markets Advisory Board of the London Stock Exchange. Recent publications include “Strategic Uncertainty and the Future of Online Consumer Interaction”, “Using Scenario Analysis to Manage the Strategic Risks of Reengineering”, “The Changing Value of Scale and Market Share: The Sustainable Competitive Disadvantage of Previously Dominant Competitors”, and “Justifying Information Technology Investments: Balancing the Need for Speed of Action With Certainty before Action.” His book on tactics and implementation, THE MARINE CORPS WAY: Using Maneuver Warfare to Lead a Winning Organization (with Jason Santamaria and Vince Martino) was published in the winter of 2003. His education includes an S.B. in Physics from MIT and an M.S. and Ph.D. in Operations Research from Cornell University. Dr. Clemons has twenty-eight years experience on the faculties of Wharton, Cornell, and Harvard, and consulting experience in the private and public sectors both domestically and abroad.

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