Timothy Keiningham Biography

Timothy Keiningham is regarded as an expert in the fields of service marketing and connecting service improvement initiatives to financial results. Tim is a successful consultant, an engaging speaker, and the Senior Vice President & Head of Consulting at Ipsos Loyalty, one of the biggest market research companies in the world. In addition, Tim is a prolific writer, having contributed to no fewer than eight novels. Loyalty Myths: Hyped Strategies That Will Put You Out of Business and Proven Tactics That Really Work, which is a well-known business book, is co-authored by him. The Toronto newspaper The Globe and Mail named the book fourth among the greatest business books of 2006, and it also appeared on a number of other "best lists." His upcoming book, Why Loyalty Matters, is scheduled for release in July 2009. Tim has established himself as a renowned speaker, engaging audiences all over the country and the world. His goal is to help people discover the power of loyalty to improve their lives and businesses. He captivates audiences with well-researched facts in each presentation that challenges many widely-held beliefs about the function of loyalty in both our professional and personal life. Tim has earned various scientific honors for his work, including Marketing Science Institute/H. Tim has been acknowledged as having contributed to one of the top twenty scientific studies in the field of marketing during the previous 25 years. The Paul Root Award is given by the Journal of Marketing to the paper that is thought to have made the most important advancements in the field of marketing. Citations of Excellence from the Emerald Management Review "Top 50" Award (for a paper deemed to be in the top 50 of 20,000 papers reviewed) Two years running, the Managing Service Quality magazine has given its Outstanding Paper Award (2007 and 2008).

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