Thomas A. Stewart & Patricia O’Connell
Speaker & Booking Information
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Available for:
- Corporate Appearances
- Speaking Engagements
- Virtual Events
- Moderated Q&A Sessions
- Fireside Chats
- Meet-And-Greets
Stewart, a well-known global management thought leader, and O'Connell, a leading authority on customer-centric company strategy, contend that modern businesses must be built from the ground up with customer service in mind.
In their upcoming book "Woo Wow and Win: Service Design Strategy and the Art of Customer Delight" (HarperCollins November 2016), the authors explain the developing field of service design and offer design-led best practices for service innovation.
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