Teri Yanovitch Biography

Teri Yanovitch is an engaging and knowledgeable speaker. Her unique mix of customer service skills and real-world quality management experience assists her in moving businesses from the status quo to a culture of excellence. Teri refined her abilities with the finest. She shared the Walt Disney Company's best practices with worldwide companies as a former Disney Institute keynote speaker and seminar leader. As an executive at Philip Crosby Associates, the business that pioneered comprehensive quality management, she executed culture change with Fortune 500 companies for more than a decade. Teri was one of the first consultants to combine best practices in customer service and quality management into a comprehensive methodology for developing and executing world-class service at all levels, back in 1999. Her book Unleashing Excellence - The Complete Guide to Ultimate Customer Service contains a lot of what she's learned over the years. This book is intended for executives of organizations that want to establish a culture of service excellence and quality. She is also the co-author of Retain or Retrain: How to Keep the Best People from Leaving Your Company. Over the years, Teri has assisted a wide range of organizations, including Johnson & Johnson, Fiserv Technologies, AAA, Rollins College, Scania Trucks, Ernst & Young, Nyack Hospital, Florida's Turnpike Enterprise, First Financial, Humana, and America's Blood Centers, in implementing best practices for continuous improvement in both quality and service. Teri began her work with the Hertz Corporation as a regional trainer. She now works as a speaker, trainer, and consultant for companies committed to delivering on their promises and cultivating client loyalty.

As a renowned expert and highly sought-after speaker, Teri Yanovitch's expertise is in high demand. To book Teri Yanovitch for your next event, conference, or workshop, please contact our speaker booking agency. Our experienced team will work closely with you to understand your specific needs and help secure Teri Yanovitch's participation. With our professional guidance and seamless booking process, you can ensure a memorable and impactful experience for your audience. Don't miss the opportunity to engage your audience with Teri Yanovitch's compelling insights and inspire positive change within your organization. Fill out the booking request form to take the first step in securing Teri Yanovitch for your next speaking engagement.