Susan Clarke Biography

Susan Clarke is a charismatic author and international speaker whose vivacious and effervescent speaking style reflects her attitude on life and her ideas. She is an acknowledged authority in both internal and external customer service, and a qualified Behavior and Values Analyst. Susan's original beliefs are founded on her experience in "real life" and her knowledge of conduct, values, and attitudes. Her straightforward approach to customer service offers a workable foundation for those who want to surpass their customers' expectations—and want to do it RIGHT AWAY. While Susan's lectures are incredibly engaging and amusing, they also deliver the kind of important knowledge that actually changes lives. She provides advice on how to cultivate a win-win mindset in these initiatives. She is aware that doing this will boost productivity and significantly raise profits. In 1966, she first became interested in enhancing customer service. An eight-year partnership with Gilbert/Robinson, Inc., the owners of Houlihan's and other concepts, during the 1970s, as they transitioned from a regional chain to a nationwide chain, polished it. Susan opened more than forty eateries around the country while working as a corporate trainer during this time. She solely worked with freshly hired workers during these openings and saw that certain individuals appeared to have a natural aptitude for success in customer service. In an industry plagued by high employee turnover, she started to formulate her own views on how this hiring process could be conducted more successfully and scientifically as well as what role incentives played in employee retention. Susan started working as a speaker and consultant in 1982 so she could express her ideas to the industry at large. After giving speeches for more than fifteen years, she has honed her ideas to the point that she can now give you a speech that is not only highly motivating but also quantitatively implementable. Susan writes a book titled The Fun-Damental Secrets of Service: How to Have Fun and Make Your Customers Feel Good About Spending Their Money in addition to giving speeches. It is intended to help you hone your customer service abilities and strengths and is written in a novel style. Susan also contributed to the Hospitality Master Series, which recently published 50 Proven Ways to Increase Restaurant Sales and Profits, 50 Proven Ways to Create More Profitable Menus, and 50 Proven Ways to Improve Guest Service.

As a renowned expert and highly sought-after speaker, Susan Clarke's expertise is in high demand. To book Susan Clarke for your next event, conference, or workshop, please contact our speaker booking agency. Our experienced team will work closely with you to understand your specific needs and help secure Susan Clarke's participation. With our professional guidance and seamless booking process, you can ensure a memorable and impactful experience for your audience. Don't miss the opportunity to engage your audience with Susan Clarke's compelling insights and inspire positive change within your organization. Fill out the booking request form to take the first step in securing Susan Clarke for your next speaking engagement.