Steph Hay Biography

Steph Hay is a client experience designer at Capital One, where she oversees conversational AI and coordinated experiences. As a former writer, she oversaw the development of Eno, an AI right hand that many Capital One customers use to manage their records, report extortion, and buy online. Eno is also the first unbiased AI right hand in banking, bucking the trend among corporations to make smart coworkers feminine. " "We need our clients to be able to relate to and trust Eno," Hay adds. ""To accomplish that with money - something so incredibly intricate and tailored to each individual - meant we had to wipe away anything about the character that may undermine trust. One of these elements is sexual orientation." Hay's crew modified Eno's extortion notifications in 2019, increasing Capital One's comprehension of clients' replies from 85 percent to 99 percent and decreasing clients' discontent. Following that, Hay hopes to use the principles of comprehensive planning to build far more advanced conversational interfaces. ""I need to bring together creativity and humanity," she explains. Check with a speaker booking agent to see whether Steph Hay and other major names are available."

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