Robert Spector Biography

Robert Spector is a Seattle-based best-selling author, international speaker and founder of Robert Spector Consulting, which works with companies all over the world on creating their own customized, superior customer experience. He is recognized globally as the ultimate authority on customer experience and The Nordstrom Way.

He is author of the business classic The Nordstrom Way: The Inside Story of America’s Number One Customer Service Company. Spector also takes readers on a deeper exploration into this unique company culture with his all-new book The Nordstrom Way to Customer Service Excellence: The Handbook for Becoming the Nordstrom of Your Industry. His other books include: Amazon.com: Get Big Fast, the definitive story of the e-commerce giant, which has been translated into 18 languages; Anytime, Anywhere, which foretold by a decade the game-changing impact of omnichannel retailing; Category Killers, the first in-depth look at the impact of big box stores on consumer culture; and The Mom & Pop Store: True Stories From the Heart of America, a memoir of practical lessons learned working in his parent’s butcher shop.

Spector has written the authorized corporate histories of a wide variety of companies, including Pizza Hut, Kimberly Clark, Chevron Shipping, Eddie Bauer and the Seattle Space Needle. He has contributed articles to a plethora of publications, including The New York Times, The Wall Street Journal, Sports Illustrated and National Lampoon. He has been a guest expert on countless national and local television, radio, and Internet programs, and is quoted in publications throughout the world.

A graduate of Franklin & Marshall College, Spector teaches retail leadership at the University of Washington School of Business, drawing from the work he’s done on Seattle-based giants including Nordstrom, Amazon.com, Starbucks and Costco.

Spector has been a professional speaker since 1995. He has spoken to a panoramic collection of companies, organizations, trade associations, governmental agencies, conventions, corporate retreats and special meetings in 24 countries. He is a compelling and inspiring speaker whose style combines master storytelling with deep business acumen. His dynamic and engaging keynote programs illustrate the principles of the world-class customer service cultures he has written about in his books and sets the stage for creating, encouraging and sustaining a superior customer experience.

As a renowned expert and highly sought-after speaker, Robert Spector's expertise is in high demand. To book Robert Spector for your next event, conference, or workshop, please contact our speaker booking agency. Our experienced team will work closely with you to understand your specific needs and help secure Robert Spector's participation. With our professional guidance and seamless booking process, you can ensure a memorable and impactful experience for your audience. Don't miss the opportunity to engage your audience with Robert Spector's compelling insights and inspire positive change within your organization. Fill out the booking request form to take the first step in securing Robert Spector for your next speaking engagement.