Karen Leland Biography

She is the co-author of the best selling book, Customer Service For Dummies, and the recently released Keeping The Human Connection: Cultivating Customers In A Technological Age. She addresses the issues of forging long-term customer loyalty, building a strategy for service excellence and keeping the human connection despite the rampant growth of technology.

Whether speaking on her own or with co-author Keith Bailey, Karen offers interactive, innovative and lively presentations that are motivating and relevant to business executives, managers, sales people and service staff.

Because technology is fundamental to running a successful business in today's marketplace, Leland and Bailey teach organizations how to keep up technologically without losing customer focus. They have worked with over 100,000 executives and managers in companies throughout the world including American Express, AT&T, IBM, Xerox, Oracle and Marriott Hotels. They are the primary judges for Inc. magazine's annual "Positive Performer Award" and recently founded the International Association of Quality Service to promote the principles and ideas of quality service to businesses worldwide.

As a renowned expert and highly sought-after speaker, Karen Leland's expertise is in high demand. To book Karen Leland for your next event, conference, or workshop, please contact our speaker booking agency. Our experienced team will work closely with you to understand your specific needs and help secure Karen Leland's participation. With our professional guidance and seamless booking process, you can ensure a memorable and impactful experience for your audience. Don't miss the opportunity to engage your audience with Karen Leland's compelling insights and inspire positive change within your organization. Fill out the booking request form to take the first step in securing Karen Leland for your next speaking engagement.