Jeannie Walters Biography

Jeannie Walters is a customer experience expert, international keynote speaker, and founder of Experience Investigators, a Chicago-based consulting firm focused on improving customer and employee experiences. A Certified Customer Experience Professional (CCXP) and charter member of the Customer Experience Professionals Association, she has over 20 years of experience working with Fortune 500 companies like Verizon, Allstate, and Comcast to enhance loyalty and retention. Walters, a TEDx speaker and LinkedIn Learning instructor with over 500,000 course participants, is known for her motto, “Create Fewer Ruined Days for Customers.” She has written for Forbes, The Wall Street Journal, and The Chicago Tribune. A member of the National Speakers Association, she was named Businesswoman of the Year (2001) by the Business Ledger and an Outstanding Woman of Achievement (2002) by the Girl Scouts. 

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