Jack Mackey Biography

As Chief Evangelist at Service Management Group (SMG) for 14 years Jack turbo-charged SMG to become one of the world's premier customer experience insight firms. Today he serves with Mark Sanborn Simon Bailey and Colleen Stanley on the management training faculty at Crestcom International developing leaders globally.
Jack’s top-rated keynote speech “What Customers Love: what every leader must know and do well” teaches managers what it takes to win loyalty and grow a service business. His program “Scale Up Your Leadership: how to galvanize your people” helps corporations and associations increase discretionary effort teamwork and retention.
Participants in Jack’s leadership workshop “Chart Your Course to Loyalty Leadership” grasp what it takes to build the customer-preferred local brand: how to measure analyze and act on customer feedback nurture a contagious culture of service and develop an effective customer experience strategy that is profitable and sustainable.
In 30 years of advising leaders Jack's helped companies drive organic growth in every kind of service-based business. His keynote speeches and workshops brim with actionable customer insights entertaining real-life examples and laugh-out-loud humor.

As a renowned expert and highly sought-after speaker, Jack Mackey's expertise is in high demand. To book Jack Mackey for your next event, conference, or workshop, please contact our speaker booking agency. Our experienced team will work closely with you to understand your specific needs and help secure Jack Mackey's participation. With our professional guidance and seamless booking process, you can ensure a memorable and impactful experience for your audience. Don't miss the opportunity to engage your audience with Jack Mackey's compelling insights and inspire positive change within your organization. Fill out the booking request form to take the first step in securing Jack Mackey for your next speaking engagement.