Frederick Reichheld Biography

Fred Reichheld is a Bain Fellow and Founder of Bain's Loyalty practice which helps clients achieve superior results through improvements in customer employee partner and investor loyalty. His pioneering work has quantified the linkage between loyalty profits and growth.
In the June 2003 edition of Consulting Magazine Mr. Reichheld was included on their list of the world's top 25 consultants.
According to The New York Times [He] put loyalty economics on the map. The Economist refers to him as the high priest of loyalty. He is the author of three books and eight Harvard Business Review articles on the subject.
Mr. Reichheld joined Bain in 1977 and was elected to the partnership in 1982. In addition to founding and leading the Loyalty practice he served the firm in a variety of roles including membership on its Worldwide Management Nominating and Compensation Committees. In January 1999 he was elected by the firm to become the first Bain Fellow-a half-time position that enables him to focus primarily on research and writing.

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