Bruce Temkin Biography

Bruce Temkin is a leading expert consultant and speaker on customer experience. He has worked with hundreds of large organizations on defining and accelerating their customer experience journeys. He is also the Chairman and co-founder of the Customer Experience Professionals Association (www.CXPA.org). Bruce writes the popular blog Customer Experience Matters (ExperienceMatters.wordpress.com) where he regularly posts on topics such as customer experience branding and leadership. As managing partner of Temkin Group (www.TemkinGroup.com) Bruce leads the company's research and consulting efforts dedicated to transforming customer experience within large organizations. Temkin Group also publishes ratings of companies including its Temkin Experience Ratings (www.TemkinRatings.com). Prior to Temkin Group Bruce spent 12 years with Forrester Research during which time he led the company's B2B financial services eBusiness and customer experience practices. He was the most-read analyst for 13 consecutive quarters. Bruce also created Forrester's Customer Experience Index and Voice of the Customer Award. Combining humor and entertaining stories with deep customer experience insights Bruce is a highly demanded public speaker. He regularly delivers keynote speeches at many corporate and industry events.
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