Rita Bailey Biography

Rita Bailey is known as a Champion of Possibility and advocates for putting people first to achieve success. She is the CEO and Founder of QVF Consultants, where she works with organizations and individuals to create people-focused relationships and cultures. Her passion lies in helping to develop environments where people can thrive and be their best selves. Bailey has presented on topics such as People Success Strategies, Leadership, Innovation, Culture, Branding, and Customer Service in Europe, Mexico, Brazil, and Australia. She has over 25 years of experience at Southwest Airlines. She worked in various positions, including Customer Service, Sales and Marketing, Public Relations, and HR. As the Director of the University for People, Rita designed and implemented Leadership and Personal Development programs for over 32,000 employees. She also established a Career Development Services team to help employees develop careers. Bailey is the 2005 Chair of the American Society of Training & Development, working with Learning Leaders worldwide. Bailey has been interviewed and quoted in publications such as Harvard Business Review, Business Week, Corporate Meetings and Incentives, and Wall Street Journal on recruiting and training practices. She holds a bachelor's degree in business and has several training and HR certificates. Rita has received Southwest Airlines President's Award for outstanding achievement twice, and she believes that work can be FUN!

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