After spending some time in roles with substantial responsibility for revenue, major hospitality commitment and dispersed teams she was appointed to head the District Catering operations with food production of c6000 meals per day.she studied a postgraduate qualification in Personnel and Development and was quickly integrated in the personnel organisation where her early experience was in a mix of HQ and specialist activities, largely in the field of resourcing. In 1992 Jenny managed the major redundancy programme company wide which resulted in 32,000 people leaving the company on voluntary redundancy terms during the year and was subsequently involved with the major process re-engineering initiative in BT supported by a team of North American consultants. More recently her posts have included supporting large engineering and customer services operations and heading up the corporate employment policy unit. She was invited to join the Human resources board for BT in the UK with responsibility for HR in 3 operating divisions and the Internal Communications operation across the UK. This additionally involved the development of BT's contribution to the Millennium Dome. More recent roles include HR Director for BTUK Sales and Markets, managing the HR interests in the BT Wireless European ventures and Senior VP HR in BT Openworld in February through the turbulence of the dot.com boom to bust. At present her role is HR Director Group Operations since January 2003, and recently she has taken the lead on BT’s relationship with Accenture for delivering HR Services, and for the Executive succession and talent agenda across the BT Group. Jenny is also a member of the Princes Trust London Council and a non executive director of the employment Opportunities body.