Available
Harley Manning
Speaker & Booking Information
Author Vice President & Research Director of Forrester
Speaking Categories
Available for:
- Corporate Appearances
- Speaking Engagements
- Virtual Events
- Moderated Q&A Sessions
- Fireside Chats
- Meet-And-Greets
Harley founded Forrester's customer experience research practice when he joined the firm in 1998. Today he leads a team of analysts that cover enterprise-level customer experience topics ranging from strategy to metrics and business models.At Forrester Harley has authored many top-read reports.
His first report Why Most Websites Fail beat out dozens of other Forrester reports to win the company's best research award for that quarter. It also launched the firm's Website Review methodology which has now been used to evaluate more than 1500 sites for both research and consulting purposes.
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